Help & Support

Real help from a real person. Tell us what is going on and we will sort it, gently.

Get in touch

Email us any time. We usually reply within one to two days, and there is a person, not a bot, on the other end.

info@hellomumma.com

Common questions

How does Hello Mumma work?

When you feel the pull to scroll, Hello Mumma keeps the apps you choose quiet, hands you one small thing to do with your kids, and starts a phone-down timer. Do the tiny moment, and your apps unlock for the day. Once a week your own recorded voice calls you back to remind you who you want to be.

Will it really keep my apps locked?

Hello Mumma uses your iPhone's own Screen Time controls to gently keep the apps you pick quiet while you do a phone-down moment. It is built on trust, not punishment. You are always in control, and you earn your apps back by showing up for a few real minutes.

Where are my Future You voice reminders stored?

Your Future You voice reminders are designed to stay on your own device. They are private recordings, not another feed.

How do I manage or cancel my subscription?

Hello Mumma memberships are billed through the App Store. Open Settings on your iPhone, tap your name, tap Subscriptions, then choose Hello Mumma. Cancelling stops renewal, and your access continues until the end of the paid period. If you get stuck, email info@hellomumma.com and we will help.

How does the money-back promise work?

Email info@hellomumma.com within 14 days if Hello Mumma is not right for you. The promise covers your most recent payment, and we will help you request it. All App Store refunds are handled by Apple under Apple's refund process.

How do I delete my account?

You can delete your account and data anytime from inside the app: go to Settings, then Account, then Delete account. Prefer we handle it for you? Email info@hellomumma.com and we will remove everything.

I am not getting notifications. What do I do?

Open Settings on your iPhone, tap Hello Mumma, tap Notifications, and make sure they are allowed. You can fine-tune the daily nudge and the weekly Future You call inside the app, under Settings.

Still stuck, or have feedback? We would genuinely love to hear it. Email info@hellomumma.com and we will get back to you.

See also our Privacy Policy and Terms.